Privacy Policy

Effective Date: 21st July, 2026

At Ambi House ("we", "our", "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, or interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

Full name
Email address
Phone number
Billing address
Shipping address
Payment information (processed securely through our payment partners)
Order history and purchase details

Device & Website Information

When you browse our website, we may automatically collect information such as:

IP address
Browser type and version
Device information
Time zone
Pages visited
Products viewed
Search terms
Website interactions
Cookie and analytics data

This information helps us improve the performance, security and user experience of our website.

2. How We Use Your Information

We use your information to:

Process and fulfil your orders
Process secure payments
Arrange shipping and delivery
Send order confirmations and shipping updates
Respond to customer support enquiries
Assist with sizing, customisations and product recommendations
Improve our website, products and services
Prevent fraudulent transactions
Comply with legal obligations

If you choose to receive marketing communications, we may also send you updates about new collections, launches and exclusive offers. You can unsubscribe at any time.

3. Cookies & Analytics

Our website uses cookies and similar technologies to:

Remember your preferences
Improve website functionality
Analyse website traffic and performance
Personalise your shopping experience

You can disable cookies through your browser settings, although certain website features may not function properly.

4. Sharing Your Information

We value your privacy and do not sell your personal information.

We only share your information with trusted third-party service providers when necessary to operate our business, including:

Shopify (our website platform)
Payment gateways for secure payment processing
Courier and shipping partners
Analytics providers
Technology and website service providers

These partners only receive the information necessary to perform their services and are required to keep your information secure.

We may also disclose information where required by applicable law or to protect our legal rights.

5. Payment Security

All online payments are processed securely through trusted payment gateways. Ambi House does not store your complete debit card, credit card or banking information on our servers.

6. Data Security

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, misuse, alteration or disclosure.

While we strive to protect your information, no method of online transmission or electronic storage is completely secure.

7. Your Rights

You may request to:

Access the personal information we hold about you
Correct inaccurate information
Update your contact details
Request deletion of your personal information where legally permitted
Withdraw consent for promotional communications

To make any such request, please contact us using the details below.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page along with the revised Effective Date.